Frequently Asked Questions

Most frequent questions and answers

How does the site work?

You can browse the site or use our search engine to find your desired products. You can then add them to your shopping bag and click on place order. You let us know your address and fill other tab thats are important for you. And now you can payment for your product. You are done all things. Now time to waiting for your product.

I can’t find the product I am looking for. What do I do?

We are always open to new suggestions and will add an item to our inventory just for you. There is a “Product Request” feature that you can use to inform us of your requirement. You can also call +8801829298184 or mail us at [email protected] to add an item to our inventory.

What about the prices?

Our prices are our own but we try our best to offer them to you at or below market prices. Our prices are the same as the local market and we are working hard to get them even lower! If you feel that any product is priced unfairly, please let us know. 

What about quality?

We try our best to source the best quality items for you but if you are dissatisfied, you can always send them back with the courier service. If you forget to do that, you can call us within 3 days and we will replace the item for free. 

How are you sourcing your products?

We have deals with whole-sellers, manufacturers and importers. We only sell organic products. 

Can I order over the phone?

Absolutely. Our hotline is +8801829298184. But some information are required, Full Name , Email Address, Phone Number & Full Address with Postal Code.

How do you deliver?

We use local courier service for deliver the product. Our goal is to deliver the products to your place on time.

How do I pay?

We accept only bKash payment service. Don’t worry, our Ricepur Team work getting other payment method for all type of shopper.

How long do the deliveries take?

We take 24 – 48 hours for delivery. But it’s fully depend on your local courier service. We always try to can choose from available slots to find something that is convenient to you.

How can I contact you?

You can always call +8801829298184 or mail us at [email protected] You can direct contact using our contact us form. Click Here

How much do deliveries cost?

There is a BDT 80 delivery fee if the order value is KG 1 – 5. And other value delivery free you can see on you checkout page when you completed you process.

Can I order over the Facebook Page?

Absolutely. Our Facebook Page Name – Ricepur (www.facebook.com/ricepur). or you have any problem this link please Click Here.