Terms & Condition

Ricepur User Terms & Condition

1. Terms of Use

1.1   Welcome to Ricepur.com | Provides access to the Ricepur.com website or the mobile application/app or any other media (“Website”) to you subject to the terms and conditions (“Terms”) set out on this page. By using the Website, you, a registered or guest user in terms of the eligibility criteria set out herein (“User”) agree to be bound by the Terms. Please read them carefully as your continued usage of the Website, you signify your agreement to be bound by these Terms. If you do not want to be bound by the Terms, you must not subscribe to or use the Website or our services.

1.2   By impliedly or expressly accepting these Terms, you also accept and agree to be bound by Ricepur Policies (including but not limited to Privacy Policy available at https://ricepur.com/privacy-policy) as amended from time to time.

1.3   In these Terms, references to “you”, “User” shall mean the end user/customer accessing the Website, its contents and using the Services offered through the Website. References to the “Website”, “Ricepur”, “Ricepur.com”, “we”, “us” and “our” shall mean the Website and/or Ricepur.

1.4   The contents set out herein form an electronic record in terms of তথ্য ও যোগাযোগ প্রযুক্তি আইন, ২০০৬ (Information & Communication Technology Act, 2006) and rules there under as applicable and as amended from time to time. As such, this document does not require any physical or digital signatures and forms a valid and binding agreement between the Website and the User.

1.5   This Website may also contain links to other websites, which are not operated by Ricepur, and Ricepur has no control over the linked sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the linked sites will be subject to the terms of use and service contained within each such site.

1.6   We reserve the right to change these Terms at any time. Such changes will be effective when posted on the Website. By continuing to use the Website after we post any such changes, you accept the Terms as modified.

1.7   Notwithstanding the foregoing, these provisions set out in these Terms which by their very nature survive are meant to survive termination, shall survive the termination / expiry of this agreement.

2. Your Account & Responsibilities

2.1   Any person may access the Website either by registering to the Website or using the Website as a guest. However, a guest user may not have access to all sections of the Website including certain benefits/promotional offers, which shall be reserved only for the purpose of registered Users, and which may change from time to time at the sole discretion of the Website.

2.2   If you wish to register your account with the Website, you shall be required to create an account by registering with a valid Bangladeshi mobile number and/or with your Facebook account or your email address or by filling in the details prescribed in the Website registration form. You will then receive a password or one-time PIN with which you can login to the website to place orders.

2.3   If you use the website, you will be responsible for maintaining the confidentiality of your username and password and you will be responsible for all activities that occur under your username and you will be under the obligation to restrict access to your computer or mobile phone to prevent unauthorised access to your account. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. You agree that if you provide any information that is untrue, inaccurate, not current or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this Terms of Use, we have the right to suspend or terminate your membership on the website.

2.4   The Website may be inaccessible for such purposes as it may, at its sole discretions deem necessary, including but not limited to regular maintenance. However, under no circumstances will Ricepur be held liable for any losses or claims arising out of such inaccessibility to the Users and the Users expressly waive any claims against Ricepur in this regard.

3. Communication

3.1   When you use Ricepur.com, or contact us via phone or email, you consent to receive communication from us. You authorize us to communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the website and/or your order placed on the Website. Additionally any disclosures posted on the site, or sent to you by email fulfill the legal obligation of communication made in writing.

4. Promotional Activity

4.1   To promote its services Ricepur uses various advertisement and commercials which are truthful and are not deceptive or unfair to the best of our knowledge and belief. Every user is under the obligation to go through the relevant information contained in the Website before using the service and it will be assumed that each user is aware of every information provided in the Website. Images of products in the Website are for and by reference only and actual product may vary from the corresponding image exhibited. The Website disclaims any liabilities arising out of any discrepancies to this end to the fullest extent permitted by law.

5. Product Descriptions

5.1   Ricepur attempts to be as accurate as possible. Ricepur does not manufacture or produce any product by themselves. Therefore, Ricepur does not warrant that product descriptions or other content of any Ricepur product is accurate, complete, reliable, current, or error-free. If a product offered by Ricepur itself is not as described, your sole remedy is to return it in unused condition.

6. Pricing

6.1   Except where noted otherwise, the list price or suggested price displayed for products on Ricepur represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The list price or suggested price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day.

6.2   Despite our best efforts, a small number of the items in our catalog may be mispriced. If the MRP of an item sold by Ricepur is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. And if the stated price on the product is lower than Ricepur, we will, either refund the amount or replace the product according to your preference, when acknowledged.

7. Return Policy

7.1   A user may return any product during the time of delivery, or within 7 days if-

  • Product does not meet user’s expectation.
  • Found damaged during delivery.
  • Have doubt about the product quality and quantity.
  • Received in an unhealthy/ unexpected condition.
  • Finds product unusable.

7.2  A user may return any unopened or defective up to 20% and less, item within 7 days of receiving the item. But following products may not be eligible for return or replacement-

  • Damages due to misuse of product.
  • Incidental damage due to malfunctioning of product.
  • Any consumable item which has been used/installed.
  • Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product/s delivered.

8. Refund Policy

8.1   Ricepur tries its best to serve the users. But if under any circumstances, we fail to fulfill our commitment or to provide the service, we will notify you within 24 hours via phone/ text/ email. If the service, that Ricepur fails to complete, requires any refund, it be done maximum within 10 Days after our acknowledgement.

8.2  Refund requests will be processed under mentioned situation-

  • Unable to serve with any product.
  • Customer returns any product from a paid order.
  • Customer cancels a paid order before it has been dispatched.

For all the above three scenarios, the refund amount will be sent to the customer. Upon customer’s request, Ricepur will transfer the refund amount to the user’s original payment source within 10 days. Refund is only allowed for customers who have paid via bKash or cash or other electronic method.